Initial Comments:
Based on the findings of an offsite revisit completed December 22, 2022, Nonprofit Development Corporation had corrected the deficiencies cited under PA Code, Title 28, Health and Safety, Part IV, Health Facilities, Subpart A, Chapter 51. The deficiencies were cited as a result of a state license survey completed August 19, 2022.
Plan of Correction:
Initial Comments:
Based on the findings of an offsite revisit completed December 22, 2022, Nonprofit Development Corporation had not corrected the deficiency cited under PA Code, Title 28, Health and Safety, Part IV, Health Facilities, Subpart H, Chapter 611, Home Care Agencies and Home Care Registries. The deficiency was cited as a result of a state license survey completed August 19, 2022.
Plan of Correction:
611.57(c) LICENSURE
Information to be Provided
Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.
Observations:
Based on review of agency information packet given to consumers, and email from EMP1, the agency failed to provide the consumer with required information prior to start of service for one (1) of one (1) consumer (CR1).
Findings included:
Review of email from EMP1 on December 22, 2022, at 1:30 p.m. showed agency developed a consumer information packet given to consumers prior to commencement of services that contained incorrect information concerning who to contact at the Department (717-783-1379) for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. The agency listed an incorrect number 717-783-8665.
The agency was to have developed a consumer information packet containing correct information by 9/19/2022 according to its plan of correction from survey completed 8/19/2022.
Per email from EMP1 reviewed on December 22, 2022, at 2:23 p.m. the agency added one new consumer (CR1) on 9/29/2022 who would have received the packet containing the incorrect number for who to contact at the Department.
Plan of Correction:Home Support Program Participant Rights and Information form updated 12/22/2022 by Director of Programs with the following information (correct phone number) If you have questions regarding the Home Care Agency licensure requirements and compliance information, you may contact the Pennsylvania Department of Health, Bureau of Community Program Licensure and Certification at 717 783 1379.
Director of Programs will ensure all consumers (included the new consumer added on 9/29/2022) will ensure the updated Home Support Program Participant Rights and Information form is reviewed and signed off on by all participants by 2/24/2023.
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